At Bana80.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details.

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1. Eligibility for Refunds

• Items must be returned within 7 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Refunds are not applicable for perishable items that have been opened or used.

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2. Non-Refundable Items

• Custom orders or special promotions.
• Products damaged due to mishandling after delivery.

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3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Email us at info@bana80.com with your order details and reason for the refund.
2. Our team will review your request and provide further instructions.
3. Once approved, ship the product back to the address provided by our team (return shipping costs are the customer’s responsibility).

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4. Refund Process

• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days, and the amount will be credited back to your original payment method.

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5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us at info@bana80.com within 48 hours of delivery. Provide photos of the issue to help us resolve it promptly.

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6. Exchange Policy

Exchanges are available for items that are defective or damaged. Contact us at info@bana80.com for assistance.

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7. Cancellations

Orders can be canceled within 24 hours of placement. Email us at info@bana80.com with your order details for cancellation requests.

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8. Contact Us

For any questions or concerns about our refund policy, reach out to us at:
Email: info@bana80.com

We appreciate your trust in Bana80.com and will do our best to ensure a smooth shopping experience.